Delivery, Return & Exchange Policy

• Shipping Method: Standard shipping is available for all orders within the Sultanate of Oman.
• Processing Time: Orders are typically processed and prepared for shipment within 1–2 business days.
• Estimated Delivery Time: Standard delivery usually takes approximately 1–5 business days.
• Shipping Cost: A flat shipping fee of 2.000 OMR applies to all standard deliveries within Oman.

• Import Duties and Taxes: International orders may be subject to import duties, taxes, customs fees, or other charges once they reach the destination country. All such charges are the sole responsibility of the customer.
• Customs Compliance: Customers are responsible for complying with all applicable laws, regulations, and customs requirements of the destination country. KH Style is not responsible for any violation of such requirements.
• Estimated Delivery Time: International deliveries typically take approximately 2–20 business days, depending on the selected shipping method, destination, courier operations, and customs clearance.
• Unclaimed Orders: After shipment, the courier may hold an undelivered order for up to 20 days. If the customer cannot be reached or the shipment remains unclaimed during this period, the order may be canceled and returned to KH Style. Any eligible refund will be issued after deducting shipping costs and payment processing fees.

Once your order has been successfully placed, you will receive an order confirmation email. References on our website to shipping, courier, handling, or delivery services relate to services performed by independent third-party logistics providers.

Orders placed after business hours, on non-business days, on Friday or Saturday, or during public holidays will be processed on the next business day. KH Style’s regular business days are Sunday through Thursday.

A customer may request a return or exchange when one or more of the following conditions apply:

• The product has a confirmed manufacturing defect.
• An incorrect product was delivered.
• The product is missing essential components or accessories.
• The product was damaged during shipping.

• Required Documents: To qualify for a return, exchange, or refund, the customer must provide the original invoice. Bank account details must also be provided when a bank-transfer refund is required.
• Defect Notification Period: A refund or exchange request relating to a manufacturing defect must be submitted within 24 hours of receiving the product from the courier.
• Inspection: The returned product will be inspected at our store or assessed by our technical support team. If the reported defect is confirmed, the customer may choose between an eligible refund or an exchange.
• Original Condition: Returned products must remain in their original condition and must include all accessories, components, labels, manuals, and original packaging supplied with the product.
• Refund Method and Time: Approved refunds will be processed by bank transfer within 14 business days.